The information we collect about you
1. We will only collect and hold Personal Information about you that is reasonably necessary to undertake our
business activities and functions, make our Website available to you and deliver our Service to you, or as
otherwise permitted by law.
2. The type of Personal Information that we collect and use depends on the type of dealings that you have with
us and includes the following:
(a) Contact details (for example, full name, address, mobile, and telephone numbers and email address);
(b) Business details (for example, business name, business address, work mobile, office telephone numbers,
and work email address);
(c) Account details including your username and password;
(d) Security information and answers to authentication questions;
(e) Information relating to your dealings, or enquiries you have made, with us, including information about the
products or services you have ordered;
(f) Payment and billing information;
(g) information regarding your access and use of our Website, including location information, your
computer’s internet protocol (IP) address, unique device identifier, browser characteristics, device
characteristics, operating system, language preferences, referring URLs, information on actions taken on your
website, dates and times of visits to our website and other usage statistics; and
(h) Other information that you provide to us or that we may collect in the course of our relationship with you.
2.3. We do not collect your Sensitive Information (as defined by the Privacy Act).
How we collect Personal Information
3.1. We will collect Personal Information about you in a number of different ways. We may collect Personal
Information directly from you, or in the course of our dealings with you. For example, from:
(a) Internet service providers or telephone directory operators, such as White pages and Yellow pages;
(b) When you contact and correspond with us, when use or order our products or Services, visit our Website,
contact us online or via telephone with a query;
(c) Public sources such as from the internet;
(d) Social media platforms such as Twitter, Facebook and Instagram;
(e) From third parties (including our related bodies corporate, business partners and service providers); or
(f) When otherwise legally authorized or required to do so.
3.2. When we collect Personal Information directly from you, we will take reasonable steps to notify you
(using a collection notice) at, before, or as soon as practicable after, the time of collection.
How we use your Personal Information
We use and disclose your Personal Information for the purposes for which the information is collected,
including (but not limited) to:
(a) Providing our Services to you;
(b) Assisting with, or responding to, your queries;
(c) Upgrade our Website or Services;
(d) Share any Personal Information with our third party providers;
(e) Share any Personal Information with our professional advisers;
(f) Charge and bill you for the use of our Services;
(g) For direct marketing purposes (see section 6 below);
(h) Investigate any complaint made by you in relation to our Services; and (i) complying with our legal and
Disclosure to Third Parties
5.1. In order to provide or deliver our Services, to you we may use and disclose your Personal Information to:
(a) Check and verify your identity;
(b) Businesses who provide similar or related services;
(c) Provide and administer our Website and Services including online directory services and advertising in
(d) Help maintain our business information systems and infrastructure;
(e) Promote and market our Services to you (even after you cease using our directory Services or Website);
(f) Identify opportunities to help improve our Services, Website and technologies;
(g) our related bodies corporate, business partners, service providers, third party contractors, agents or
suppliers, professional advisors or other authorized external service providers who perform functions on our
behalf (collectively, Third Party Providers); and
(h) Law enforcement bodies or regulatory authorities to assist with their functions, or as otherwise required or
authorized by law.
5.2. Prior to the disclosure of Personal Information to Third Party Providers, we will take such steps as
reasonable in the circumstances to ensure that the Third Party Providers treat your Personal Information
securely and otherwise complies with the relevant Australian Privacy Principles in relation to the Personal
6.1. We may use and disclose your Personal Information to send you information about the products or
Services we offer, as well as other information that may be of interest to you. We may send this information in
a variety of ways, such as by mail, email, SMS, telephone, social media or by customizing online content and
displaying advertising on our Website.
6.2. If you do not wish to receive any of these marketing communications, you can opt out by following the
unsubscribe instructions included in the relevant marketing communication, or by contacting us using the
contact details set out in section 12 below.
Overseas disclosures of Personal Information
7.1. In the course of providing you with our Services, it may become necessary or desirable to disclose
Personal Information to Third Party Providers located overseas. The countries in which these overseas
recipients may be located will depend upon the individual circumstances.
7.2. The laws where these overseas recipients may be located provide various levels of protection for Personal
Information which are not always equivalent to the level of protection that may be provided for in Australia.
Where we transfer your Personal Information overseas we will take reasonable steps to ensure that your
Personal Information is treated securely, and that the means of transfer provides adequate safeguards.
Notifiable Data Breaches Scheme
In the event of any loss, or unauthorized access or disclosure of your Personal Information that is likely to
result in serious harm to you, we will investigate and notify you and the Australian Information Commissioner
as soon as practicable, in accordance with notifiable data breach scheme contained in Part IIIC of the Privacy
Security of your Personal Information
9.1. We take steps reasonable in the circumstances to ensure that the Personal Information it holds is protected
from misuse, interference, loss and from unauthorized access, modification or disclosure.
9.2. The transmission of information via the Internet is not completely secure. We cannot guarantee the
security of your data transmitted to our online services and any transmission is at your own risk.
9.3. We will destroy or de-identify Personal Information in circumstances where it is no longer required, unless
we are otherwise required or authorized by law to retain the information.
Accessing and correcting your Personal Information
10.1. We take steps reasonable in the circumstances to ensure Personal Information we hold is accurate, up-to-
date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek
correction of your Personal Information that is collected and held by us.
10.2. If at any time you would like to access or correct the Personal Information we hold about you or you
would like more information about our approach to privacy, please contact us via the contact details set out in
section 12 below. If we refuse your request to access or correct your Personal Information, we will provide you
with written reasons for the refusal and details of complaint mechanisms.
We use small text files placed on your computer called ‘cookies’ to collect standard log and visitor behavior
information in an anonymous form. We use this information to analyze how visitors use our Website and to
compile statistical reports on Website activity. You can set your computer to reject cookies, but this may
affect your ability to use certain parts of our Website.
If you have any complaints or issues you wish to raise with us regarding the way we have handled your
Onset Way Company
Are Cookies Safe?
Yes. The information stored in cookies is safe and anonymous. They do not contain any information which
could personally identify you and your account security is never compromised. You can find more information
about cookies at and. For a video about cookies visit
However, as part of our privacy and security policy, we require your consent to use them. To withdraw your
consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings
provided in your web browser to prevent us from storing cookies on your computer's hard drive. For
information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. It must
impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping
bag and accessing your account, will not work at all.